Do you offer Technical Support?
Yes, our Technical Support team is made up of highly qualified clinicians with extensive manufacturing and clinical experience. This is a service offered to active custom orthotic customers. They are available to assist you with technical questions Monday to Friday 8am-4pm PST.
Are your orthotics custom made?
Yes, unlike many “custom” orthotic labs we make a true custom made device from a 3D volumetric cast or scan of your patient’s foot and to the specifications you indicated on your prescription. We do not use a library system of digital shape files, pre-corrected molds, or pre-fabricated shells.
What is your adjustment policy?
Minor adjustments to your original prescription for fit, function or comfort will be made at no charge within 6 months from date of shipping. Charges will apply for the addition of any new components or major changes to your original prescription.
Do you offer a 3D Foot Scanner?
Yes, the Envisic VeriScan Podiatric Foot Scanner is available for purchase. Please contact Customer Service for details.